Privacy policy

1. This policy explains how the business identified on this website handles information for the website and customer balance service. We collect information you provide, such as your email address, optional display name, language preference and support enquiries, together with account, top-up, payment, refund and transaction records. Our service providers may also process technical information, such as IP addresses and security logs. 2. We use this information to verify sign-ins, maintain accounts and balances, process payments and refunds, provide support, prevent misuse and meet record-keeping and legal obligations. Card details are handled by Stripe; our application does not store full card numbers or card security codes. We do not sell your personal information. 3. We use providers including Supabase for authentication and data storage, Stripe for payments, Resend for email delivery and Vercel for hosting. Relevant information may be shared with these providers or disclosed where required by law. Providers may process information in Australia and overseas. Contact us for information about relevant providers and processing locations. 4. We use cookies and similar storage needed for sign-in, session security and language preferences. Blocking them may prevent parts of the service from working. We use reasonable safeguards and keep information only for as long as reasonably necessary for the purposes above. 5. You may contact us using the details published on this website to request access, correction or deletion of your information, or to make a privacy complaint. We may verify your identity and may need to retain certain transaction or other records for legal obligations or unresolved disputes. We will respond within a reasonable time and explain how your request or complaint is being handled. Where applicable, you may also contact the Office of the Australian Information Commissioner (OAIC). Updates to this policy will be published on this website.