Refund policy

1. You may request a refund of the unspent, available portion of a paid top-up. Contact us using the details published on this website and provide your account email, the relevant transaction reference, the amount requested and the reason. Please do not send full card details or sign-in codes. 2. We will verify the account, original payment and remaining refundable amount. Each top-up is assessed separately. Pending refunds or payment disputes may need to be resolved to avoid duplicate refunds. 3. Approved unused-balance refunds are returned to the original payment method and cannot exceed the original top-up’s remaining refundable amount. After we submit a refund, the time for it to appear depends on the payment provider and your bank. We will provide the refund status or reference available to us. 4. If you have a concern about a service already provided, contact us so that we can assess it and provide any remedy required by law. The unused-balance limits above do not restrict remedies required under the Australian Consumer Law. This policy does not exclude or limit your statutory consumer rights.